Support

If you cannot find the answer to your question in these Q&As, please use the Help Request Form below. We will respond within 24 hours.

Where do I send my course work?
Who do I contact for questions about grades and transcripts?
What is the deadline for returning my course work?
How do I request an extension for course work?
How long does grading take?
Are there any online discussions or assignments?
Are course textbooks supplied?
How do I find university course numbers?
Can I hand-write answers to the Progress Report questions?
Who do I contact if I have questions and how to complete course assignments or the final paper?
Can I complete course assignments if I am enrolling alone and do not have a study partner?
Can I complete course assignments if I do not have access to a classroom?
Who do I contact if I believe my DVD is defective or I have the wrong DVD?
Where do I go to download the University Letter and Course of Study book(s)?
Who do I call if I have trouble downloading course material?
Who do I contact if I need a receipt?


Q. Where do I send my course work?
A. You send your course work directly to the university that you selected when you enrolled:
-Drake University, Education Extension, 3206 University Avenue, Des Moines, IA 50311 (800) 76-TEACH
-North Dakota State University, Distance & Continuing Education, SGC Building, Dept 2020, PO Box 6050,
Fargo, ND 58105 (800) 726-1724
-Cardinal Stritch University, Outreach Department, 6801 N. Yates Road, Milwaukee, WI 53217 (800) 347-8822 Ext. 4378
-Andrews University, School of Education, 4193 Administration Drive, Bell Hall, Berrien Springs, MI 49104 (800) 471-6210

Q. Who do I contact for questions about grades and transcripts?
A. Contact the university directly (see above).

Q. What is the deadline for returning my course work?
A. Contact the university directly (see above).

Q. How do I request an extension for course work?
A. Contact the university directly (see above).

Q. How long does grading take? A. You should allow 8 weeks for grading.

Q. Are there any online discussions or assignments?
A. No, but you need a computer, Internet access, and Microsoft Word to download and open some course materials.

Q. Are course textbooks supplied? A. No, but ISBN numbers and suggestion of where to obtain textbooks are included on the download page.

Q. How do I find university course numbers? A. Go to our website and click on the Course Numbers menu button: http://videocourses4teachers.com/coursenumbers.aspx

Q. Can I hand-write answers to the Progress Report questions?
A. No, the Progress Report and the Final Paper must be printed or typed.

Q. Who do I contact if I have questions and how to complete course assignments or the final paper?
A. Contact us 9-5 Pacific Time on weekdays toll free at 800-486-8650.

Q. Can I complete course assignments if I am enrolling alone and do not have a study partner?
A. While benefits are greatest when you take this course as a part of a study team, you can successfully complete course requirements as an individual. If you are taking this course as an individual, you can complete the discussion activities by working with a friend or colleague who is not enrolled in the course. If you are unable to do this, instead of discussing course content, reflect upon the material and consider how you might use it in your teaching situation. Please note that if you are taking this course as a part a study team, your Progress Reports and Professional Paper are to be independently written and reflect your own thoughts, analyses, and conclusions.

Q. Can I complete course assignments if I do not have access to a classroom?
A. If you are taking this course at a time when you do not have access to a classroom, please follow these directions with respect to classroom application projects. 1. If you choose to design a classroom lesson or activity for your project, design it for a class that you have had in the past. 2. Instead of implementing your activity in a classroom, share your activity design with a colleague and ask for their input. 3. Based on the input received from your colleagues, make whatever changes you feel are appropriate to improve your activity design.

Q. Who do I contact if I believe my DVD is defective or I have the wrong DVD?
A. Submit the below Help Request Form and be sure to give the title of the course and which DVD(s) need to be replaced.

Q. Where do I go to download the University Letter and Course of Study book(s)?
A. Go to this webpage: http://videocourses4teachers.com/download.php Please note that for security purposes this page cannot be accessed through our website.

Q. What do I do if I have trouble downloading course material?
A. If you are using a PC (not a Mac) you may get two sets of files. Ignore the files preceded by ._ (dot underscore). If if still have problems, use the Help Request form below.

Q. Who do I contact if I need a receipt?
A. Submit the Help Request Form below with your name, address, phone, the title of the course(s), the semester and year you took them, and the university you selected.

Help Request Form
 
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